Update - The Identity and Access Management (IAM) project Phase I implementation was completed over the break as expected. ITS staff have worked diligently throughout the holidays to identify and remediate any software, services, or processes impacted by the changes. While we are confident that all major systems are functioning as expected, it is possible that some lightly-used applications may have been missed. Please continue to submit support tickets if you encounter any difficulty authenticating or if you experience any issues with authorization or licensing.
Thank you for your continued patience as we wrap up this multi-year project.
Jan 11, 2025 - 13:20 EST
Monitoring - Work was completed over the break but ITS is continuing to monitor for impacts on downstream systems. Please submit a support ticket if you encounter any identify related issues.
Jan 03, 2025 - 15:40 EST
Identified - As part of the Identity and Access Management (IAM) project, ITS will be implementing Phase I, which includes the consolidation of onboarding and offboarding account processes. This work will begin on the morning of Dec. 17 and is projected to be completed by Dec. 20.
During this time: * Access to key campus applications and cloud services may be intermittent. * Automatic updates to account statuses may be delayed.
ITS will be monitoring and managing any issues that arise. We ask for your patience as we work to enhance our IAM infrastructure and implement this phase during a typically slower time of the semester. We apologize for any inconvenience and appreciate your understanding.
Dec 13, 2024 - 12:41 EST
Resolved -
This incident has been resolved.
Apr 1, 08:07 EDT
Monitoring -
A fix has been implemented by PeopleAdmin and we are monitoring the results.
Mar 31, 20:22 EDT
Investigating -
PeopleAdmin is currently experiencing an authentication issue and is inaccessible to campus users. The vendor is actively working to resolve the issue. We will provide further updates as they become available.
Mar 31, 15:58 EDT
Resolved -
This incident has been resolved.
Mar 21, 09:44 EDT
Monitoring -
ITS has identified the source of the authentication issues in AsULearn and is currently monitoring the service. If you continue to experience errors, please try clearing your browser cache and cookies. For assistance, please contact the Help Desk at 828-262-6266.
Mar 17, 11:11 EDT
Investigating -
ITS is investigating reports of shibboleth authentication errors with AsULearn. We will post additional information as it becomes available.
Mar 17, 09:48 EDT